Frequently Asked Questions

Everything you need to know about our climate-inspired skincare.

Are AXIS-Y products cruelty-free and vegan?

Yes, all AXIS-Y products are 100% cruelty-free and vegan. We are committed to ethical beauty and do not use any animal-derived ingredients or conduct animal testing.

What is the '6+1+1' Advanced Formula?

Our unique formula standard includes 6 nutrient-rich base ingredients, 1 core goal-oriented ingredient, and 1 quality-improving effective technology to address specific skin concerns.

How long does international shipping take?

Standard international shipping typically takes 7-14 business days depending on your location and local customs processing times.

What is your return policy?

We accept returns for unopened and unused products within 30 days of delivery. Please contact our support team to initiate a return authorization.

Are your products suitable for sensitive skin?

Yes, our products are formulated with clean, skin-loving ingredients and are dermatologically tested to be safe for sensitive and acne-prone skin types.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.