Returns & Exchanges

At AXIS-Y, we are committed to your skin's journey and want you to be completely satisfied with your sustainable beauty choices. If a product isn't the right fit for your routine, we offer a 30-day return window for unopened and unused items.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for your return.

2

Await Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with the return shipping address.

3

Secure Packaging

Carefully pack the unused items in their original packaging to prevent damage during transit and clearly mark the RMA number on the outside.

4

Receive Refund

Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing